Refunds and Revisions:

• No refunds without mutual agreement.
• Allow 48 hours for changes/updates.
• Two revisions allowed after draft delivery; additional work will incur charges.

Custom Work and Plugins:

• Custom work and special plugins charged separately.
• Informed of charges before commencement.

Hosting and Payments:

• Hosting payable via EFT or direct deposit.
• Billing dates on the 28th, 1st, and 15th of each month.
• Invoices sent on the 28th with clear breakdown.
• 7 days overdue invoices lead to hosting and service suspension.

Payment Terms:

• 50% upfront for online stores or custom/bigger projects.
• Outstanding balances due upon draft delivery.
• Additional charges for exceeding website maintenance plan.

Cancellation Policy:

• Hosting/Retainer clients require 30-day notice.
• Payments continue for hosting after notice period.
• Website and emails deactivated permanently upon cancellation.

Agreement Durations:

• Website maintenance and SEO agreements valid for 6 or 12 months and cannot be cancelled earlier as Designs By Lance pay for third parties and programs in advance.

Domain Renewals:

• .co.za domains have a R99 annual renewal.
• Renewal notice given two months in advance.
• Other domains will have the same renewal fee as what is was registered for unless charges have changed at the registry.

Payment and Work:

• No work implemented without payment.
• No work done if account is overdue.

Termination of Services:

• Designs By Lance may provide 30-day notice for termination.
• Mutual understanding or business relationship essential.

Transfer and Backup:

• Provided website files and email downloads for transfer.
• Not accountable if website is “broken.”
• Restoration to latest working version available.

Confidentiality:

• No disclosure of contact or confidential information to unregistered administrators.
• Requires prior notification and consent for any information release.

Fraud and Legal Action:

• No responsibility taken in cases of fraud or theft.
• Information not disclosed without court order.

Ownership and Legal Action:

• Non-payment leads to removal, blocking, and Designs By Lance’s ownership of files/projects.
• Account handed over to legal department with client responsible for legal costs.

Quote Validity:

• Quote valid for 30 days; billing subject to change after that period.