Terms & Conditions

Designs By Lance T & C's

Refunds and Revisions:

  • No refunds without mutual agreement.
  • Allow 48 hours for changes/updates.
  • Two revisions allowed after draft delivery; additional work will incur charges.

Custom Work and Plugins:

  • Custom work and special plugins charged separately.
  • Informed of charges before commencement.

Hosting and Payments:

  • Hosting payable via EFT or direct deposit.
  • Billing dates on the 28th, 1st, and 15th of each month.
  • Invoices sent on the 28th with clear breakdown.
  • 7 days overdue invoices lead to hosting and service suspension.

Payment Terms:

  • 50% upfront for online stores or custom/bigger projects.
  • Outstanding balances due upon draft delivery.
  • Additional charges for exceeding website maintenance plan.

Cancellation Policy:

  • Hosting/Retainer clients require 30-day notice.
  • Payments continue for hosting after notice period.
  • Website and emails deactivated permanently upon cancellation.

Agreement Durations:

  • Website maintenance and SEO agreements valid for 6 or 12 months and cannot be cancelled earlier as Designs By Lance pay for third parties and programs in advance.

Domain Renewals:

  • domains have a R99 annual renewal.
  • Renewal notice given two months in advance.
  • Other domains will have the same renewal fee as what is was registered for unless charges have changed at the registry.

Payment and Work:

  • No work implemented without payment.
  • No work done if account is overdue.

Termination of Services:

  • Designs By Lance may provide 30-day notice for termination.
  • Mutual understanding or business relationship essential.

Transfer and Backup:

  • Provided website files and email downloads for transfer.
  • Not accountable if website is “broken.”
  • Restoration to latest working version available.


  • No disclosure of contact or confidential information to unregistered administrators.
  • Requires prior notification and consent for any information release.

Fraud and Legal Action:

  • No responsibility taken in cases of fraud or theft.
  • Information not disclosed without court order.

Ownership and Legal Action:

  • Non-payment leads to removal, blocking, and Designs By Lance’s ownership of files/projects.
  • Account handed over to legal department with client responsible for legal costs.

Quote Validity:

  • Quote valid for 30 days; billing subject to change after that period.