Refunds and Revisions:
- No refunds without mutual agreement.
- Allow 48 hours for changes/updates.
- Two revisions allowed after draft delivery; additional work will incur charges.
Custom Work and Plugins:
- Custom work and special plugins charged separately.
- Informed of charges before commencement.
Hosting and Payments:
- Hosting payable via EFT or direct deposit.
- Billing dates on the 28th, 1st, and 15th of each month.
- Invoices sent on the 28th with clear breakdown.
- 7 days overdue invoices lead to hosting and service suspension.
- 50% upfront for online stores or custom/bigger projects.
- Outstanding balances due upon draft delivery.
- Additional charges for exceeding website maintenance plan.
- Hosting/Retainer clients require 30-day notice.
- Payments continue for hosting after notice period.
- Website and emails deactivated permanently upon cancellation.
- Website maintenance and SEO agreements valid for 6 or 12 months and cannot be cancelled earlier as Designs By Lance pay for third parties and programs in advance.
- .co.za domains have a R99 annual renewal.
- Renewal notice given two months in advance.
- Other domains will have the same renewal fee as what is was registered for unless charges have changed at the registry.
Payment and Work:
- No work implemented without payment.
- No work done if account is overdue.
Termination of Services:
- Designs By Lance may provide 30-day notice for termination.
- Mutual understanding or business relationship essential.
Transfer and Backup:
- Provided website files and email downloads for transfer.
- Not accountable if website is “broken.”
- Restoration to latest working version available.
- No disclosure of contact or confidential information to unregistered administrators.
- Requires prior notification and consent for any information release.
Fraud and Legal Action:
- No responsibility taken in cases of fraud or theft.
- Information not disclosed without court order.
Ownership and Legal Action:
- Non-payment leads to removal, blocking, and Designs By Lance’s ownership of files/projects.
- Account handed over to legal department with client responsible for legal costs.
- Quote valid for 30 days; billing subject to change after that period.